by Singularity Consulting | May 15, 2025 | Customer Relationship Management, Unified Platform
It may sound harsh, but your customers don’t care how your system works; instead, they’re most concerned with how well it works, how enjoyable it is to use, and how it makes them feel. When your internal systems are disconnected, the customer experience suffers. For...
by Singularity Consulting | Mar 27, 2025 | Customer Relationship Management, Enterprise Resource Planning
Customer relationship management (CRM) and enterprise resource planning (ERP) platforms are integral to your organization’s success. These solutions include many actionable data points to help you achieve your growth goals. When integrated, they provide a unified view...
by Singularity Consulting | Mar 1, 2025 | Customer Relationship Management, Professional Services Automation
Today’s customers have high expectations when dealing with sales and service teams. Once they spend their hard-earned money on your products or services, they expect seamless handoffs and timely support. Unfortunately, many organizations struggle with siloed systems...
