The Singularity Blog

Companies increasingly move to subscription and usage-based billing models as customer preferences shift toward recurring and consumption-based services. These billing strategies can provide you with scalable, predictable revenue. However, to succeed with this model,...

Accurate revenue forecasting and recognition are exceptionally challenging for service industry businesses to reliably achieve. The underlying cause is usually fragmented tools, an overreliance on manual processes, or a combination of the two. The good news, however,...

It may sound harsh, but your customers don't care how your system works; instead, they're most concerned with how well it works, how enjoyable it is to use, and how it makes them feel. When your internal systems are disconnected, the customer experience suffers. For...