The Singularity Blog
Optimizing Subscription and Usage-Based Billing in a Salesforce Ecosystem
Companies increasingly move to subscription and usage-based billing models as customer preferences shift toward recurring and consumption-based services. These billing strategies can provide you with scalable, predictable revenue. However, to succeed with this model,...
Accurate Revenue Forecasting and Recognition in Service Industries
Accurate revenue forecasting and recognition are exceptionally challenging for service industry businesses to reliably achieve. The underlying cause is usually fragmented tools, an overreliance on manual processes, or a combination of the two. The good news, however,...
A Single Source of Truth: Powering the Customer Journey on One Unified Platform
It may sound harsh, but your customers don't care how your system works; instead, they're most concerned with how well it works, how enjoyable it is to use, and how it makes them feel. When your internal systems are disconnected, the customer experience suffers. For...
Enhancing Service Sales Efficiency with Integrated CPQ Tools
As a service-based business, you face unique challenges when it comes to quoting. In particular, unlike product-based sales, your service proposals must account for resource availability, custom deliverables, and often complex billing structures. Configure, Price,...
Certinia Launches CS Cloud: Powering End-to-End Customer Success on Salesforce
Last year, Services-as-a-Business provider Certinia launched Customer Success (CS) Cloud. Combining the power and scalability of this new platform with the brand’s already cutting-edge Professional Services (PS) solutions represents a huge step forward in customer...
Future-Proofing Your Business with Integrated Financial Planning and Analysis
Financial planning and analysis are key to business continuity and long-term economic health. However, traditional FP&A processes are often siloed from other critical planning workflows. This disjointed approach leads to business rigidity and increased...
