by Singularity Consulting | May 20, 2025 | Finance Technology
Accurate revenue forecasting and recognition are exceptionally challenging for service industry businesses to reliably achieve. The underlying cause is usually fragmented tools, an overreliance on manual processes, or a combination of the two. The good news, however,...
by Singularity Consulting | May 15, 2025 | Customer Relationship Management, Unified Platform
It may sound harsh, but your customers don’t care how your system works; instead, they’re most concerned with how well it works, how enjoyable it is to use, and how it makes them feel. When your internal systems are disconnected, the customer experience suffers. For...
by Singularity Consulting | May 7, 2025 | Certinia
As a service-based business, you face unique challenges when it comes to quoting. In particular, unlike product-based sales, your service proposals must account for resource availability, custom deliverables, and often complex billing structures. Configure, Price,...
by Singularity Consulting | May 2, 2025 | Certinia, Salesforce
Last year, Services-as-a-Business provider Certinia launched Customer Success (CS) Cloud. Combining the power and scalability of this new platform with the brand’s already cutting-edge Professional Services (PS) solutions represents a huge step forward in customer...
by Singularity Consulting | Apr 4, 2025 | Certinia, Finance Technology
Financial planning and analysis are key to business continuity and long-term economic health. However, traditional FP&A processes are often siloed from other critical planning workflows. This disjointed approach leads to business rigidity and increased...
