Unlocking Seamless Solutions On the Salesforce Platform
Our goal is to provide Certinia and Salesforce implementation and support services resulting in the best possible outcomes for our customers.
Certinia Professional Services (PS) Cloud
Unlock certainty within your services business. Certinia PSA provides unmatched insight into your professional services business across estimating, resourcing, delivery, and accounting
Certinia Customer Succes (CS) Cloud
Revolutionize your approach to customer success by connecting every touchpoint across the journey. Built on proven PSA technology, CS Cloud delivers end-to-end customer success.
Certinia ERP
Draw a straight line from your customer to your financials. Certinia ERP connects the front and back office on the Salesforce platform. Removing all ambiguity from your business.
Our Approach
Streamlined, Timely, & Transparent Execution and Enablement
Avoid scope creep at ALL costs
Here at Singularity Consulting we believe in crawling before we walk and run. This absolutely applies to adopting new software for your business. We will help you define a scope that makes sense for your business and will ultimately get you the fastest time to value.
Realistic project scheduling
We try to schedule based on the real world, but sprint to complete deliverables quickly. Iterative methodologies simply work. We iterate our build and testing tasks to ensure we are continuously making progress. Deployments can be littered with challenges, but sticking to the plan mitigates risk in our projects.
Executive alignment
Over communicate. In order to effectively manage expectations, schedules, risks, issues, deliverables, solutions, etc. we need to discuss and decide quickly. Maintaining an open and honest line of communication is a critical component to success.
Technology support
SaaS software is a significant business investment, so it’s critical to find an honest partner that will help you get a true return. Singularity Consulting is here for the long haul.
EBOOK
Why PSA Matters
In a world where remote and hybrid work is now a reality for the long term, many services businesses still try to manage services delivery and resource management using legacy, custom-built applications and spreadsheets. Professional Services Automation (PSA) offers a superior alternative.
Learn how to drive efficiency and excellence in your services organization with PSA.
About Us
Achieving Singularity in Your Success
At Singularity Consulting, we unite technology, strategy, and execution into a seamless force for success. As trusted Certinia partners, we accelerate time to value, minimize scope creep, and guide you through every phase of your journey with integrity and expertise.
%
Companies that deploy an integrated PSA typically realize a 32% higher EBITDA than those with a standalone PSA.
Cost savings from PSA productivity enhancements for project and resource managers
For a 100-employee services organization, with average bill rates of $200 per hour, a PSA solution can produce $2.5 million in incremental revenue annually.
Source: Why PSA Matters
Testimonials
Voices of Singularity: Success in Unison
“Singularity Consulting’s responsiveness, adaptability, and deep knowledge were key drivers in the projects success.”
Bobby Scott, VP of Business Applications, Qualifacts
Latest Insights
From the Singularity Blog
Optimizing Subscription and Usage-Based Billing in a Salesforce Ecosystem
Companies increasingly move to subscription and usage-based billing models as customer preferences shift toward recurring and consumption-based services. These billing strategies can provide you with scalable, predictable revenue. However, to succeed with this model,...
Accurate Revenue Forecasting and Recognition in Service Industries
Accurate revenue forecasting and recognition are exceptionally challenging for service industry businesses to reliably achieve. The underlying cause is usually fragmented tools, an overreliance on manual processes, or a combination of the two. The good news, however,...
A Single Source of Truth: Powering the Customer Journey on One Unified Platform
It may sound harsh, but your customers don't care how your system works; instead, they're most concerned with how well it works, how enjoyable it is to use, and how it makes them feel. When your internal systems are disconnected, the customer experience suffers. For...